Terms of Service

The website at angineer.in and the software product Anginn OS are operated by ANGINN TECHNOLOGIES, a proprietorship of MOHD ELYAS KHATAL KOTHIWALE, registered in Maharashtra, India under GSTIN 27BWQPK2888D2Z0, with its registered place of business at Room No. 1, Waman Master Wadi, Nityanand Nagar, Nr Sai Baba Mandir, Ghatkopar West, Mumbai, Mumbai Suburban, Maharashtra, 400086.

In these terms, "Anginn" means that business and "you" means the person or organisation using the website or the software. Anginn can be reached at contact@angineer.in.

The website is provided for information about Anginn's products and services. By using it, you agree not to attempt to gain unauthorised access to it, disrupt its operation, or use automated means to extract its content at a scale that degrades service for others.

The website is provided on an as-is basis. Anginn takes reasonable steps to keep it available and accurate, but does not warrant uninterrupted availability, and information on the marketing pages may change without notice.

All content on this website — text, design, graphics, code and imagery — and all rights in the Anginn OS software are owned by Anginn unless stated otherwise. The names Angineer, Angineer.in, Anginn and Anginn OS, and the associated marks, are used by Anginn as trade names.

You may quote or reference content from this website with attribution and a link. You may not reproduce substantial portions of it as your own, or copy, decompile or redistribute the Anginn OS software except as permitted by a licence agreement with Anginn.

Submitting the contact form sends an enquiry. It does not create a contract, guarantee a reply, or commit Anginn to providing any service. Personal data submitted through the form is handled as described in the Privacy Policy.

The form must not be used to send unsolicited commercial messages or automated submissions.

Nothing on this website is a quotation, proposal or binding offer. Any services Anginn provides to a client are governed by a separate written agreement covering scope, deliverables, timelines, fees and payment terms, agreed before work begins.

Where a separate written agreement exists and conflicts with these terms, that agreement prevails for the services it covers.

Anginn OS is salon and spa management software licensed to salon and spa businesses. Each customer installs and operates its own instance on its own infrastructure and is responsible for that instance, for the data recorded in it, and for the accuracy of that data.

A customer who connects a WhatsApp Business number to Anginn OS is responsible for that number and for the messages sent from it. In particular, the customer is responsible for having a lawful basis to message its own customers, for sending only messages relating to bookings, reminders and bills for those customers, for honouring opt-out requests, and for complying with the WhatsApp Business Messaging Policy and applicable law. Anginn does not control, review or authorise the individual messages a customer sends.

Anginn OS must not be used to send unsolicited marketing, to message people who are not customers of the business operating the number, or to message lists that were purchased, scraped or otherwise obtained without consent. Anginn may suspend support or terminate a licence where a customer uses the software in breach of this section.

Anginn OS sends messages through the WhatsApp Business Platform, which is operated by Meta and governed by Meta's own terms and policies. Anginn does not control that platform and is not responsible for its availability, its pricing, or decisions Meta takes about a customer's account or message templates.

This website may link to third-party websites. Anginn does not control and is not responsible for their content or their practices.

To the maximum extent permitted by applicable law, Anginn is not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data, arising from use of this website or the software.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud.

Anginn OS is licensed, not sold. On payment of the applicable fee — or, for a single salon, on installation, because a single salon pays nothing — the customer receives a perpetual, non-exclusive, non-transferable licence to install and run Anginn OS for the operation of its own salon business, for the number of branches the licence covers.

The licence permits the customer to install the software on infrastructure it controls, to run it for its own business, to hold and export its own data, and to keep using the version it holds for as long as it likes. It does not permit reselling, sublicensing or redistributing the software, offering it to third parties as a service, or removing or altering the licensing mechanism.

The customer owns its own data absolutely. Anginn claims no ownership of, and no licence over, the appointments, bills, client records or any other data a customer records in its own instance.

Where a licence covers a number of branches, operating more branches than the licence covers requires an additional payment for those branches.

Anginn OS is free of charge for a single salon, with no time limit and no payment. No fee is due and nothing needs to be cancelled.

An installation covering more than one branch is a one-time licence fee, priced by the number of branches. It is not a subscription and it does not renew. Anginn takes no commission or percentage of anything a customer earns through the software.

The server the software runs on is rented by the customer directly from its own hosting provider, in the customer's own name. That cost is not paid to Anginn, is not set by Anginn, and continues or stops entirely at the customer's discretion.

The fee, the payment schedule, the refund terms and any cancellation rights for a paid licence or for a services engagement are set out in the written agreement signed before work begins, and that agreement governs them. A customer is entitled to see those terms in writing before paying anything.

Where a refund is agreed, it is returned to the original payment method. Anginn will confirm a refund in writing and will state when it was sent.

Support is provided by email at contact@angineer.in and by WhatsApp on the number published on this website, during Indian business hours. A written agreement may set out a different, faster commitment, and where it does, it governs.

Updates to Anginn OS are prepared and tested before release and are then made available to installations. A customer chooses when to apply an update; nothing is installed into a customer's instance without that choice being made.

Because each customer runs its own instance, Anginn cannot access a customer's installation or its data to diagnose a problem unless the customer gives access for that purpose. Anginn will ask before it looks, every time.

This website and Anginn OS must not be used to break the law, to infringe anybody's rights, to send unsolicited marketing, to attempt unauthorised access to any system, to interfere with the operation of any system, or to misrepresent who you are.

Section 6 sets out the additional rules that apply to messaging, and they are the ones most likely to matter in practice.

A customer may stop using Anginn OS at any time. Because the software and the data are already on the customer's own infrastructure, stopping means keeping what is already there — there is no notice period, no exit fee, and no export to request.

Anginn may terminate a licence where a customer uses the software in serious or repeated breach of these terms, and in particular in breach of section 6. Anginn will give written notice and, except where the breach is unlawful or causes harm to others, a reasonable opportunity to put it right first.

Termination of a licence does not give Anginn any right to a customer's data, and does not delete it. It remains on the customer's own infrastructure, under the customer's control.

Anginn warrants that it has the right to license Anginn OS, and that the software will perform substantially as described in the documentation supplied with it.

Beyond that, and to the maximum extent permitted by applicable law, this website and the software are provided as they are, without further warranty of any kind. Anginn does not warrant that the software will be uninterrupted or error-free, nor that it will meet a particular business requirement that has not been agreed in writing.

Anginn is not responsible for the availability, performance or security of infrastructure a customer chooses and controls, nor for a customer's own backups. Anginn supplies the backup and restore capability; running it, and verifying that a backup restores, is the customer's responsibility.

Nothing in this section excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including under the Consumer Protection Act, 2019 where it applies.

A customer will indemnify Anginn against claims, losses and reasonable costs arising from that customer's use of the software in breach of these terms — in particular, claims arising from messages the customer sent, from data the customer recorded without a lawful basis, or from the customer's own infrastructure.

Anginn will indemnify a customer against a claim that Anginn OS, as supplied, infringes a third party's intellectual property rights in India, provided the customer notifies Anginn promptly and lets Anginn conduct the defence.

Neither party is liable for a failure to perform caused by something outside its reasonable control — including failure of a hosting provider, a messaging platform or a payment provider, loss of network connectivity, natural events, or action by a government or regulator. This does not excuse an obligation to pay money that is already due.

If any provision of these terms is found to be unenforceable, the rest continues in force and the unenforceable provision is treated as adjusted to the minimum extent needed to make it enforceable.

A failure to enforce a provision is not a waiver of it.

These terms, together with any written agreement signed between Anginn and a customer, are the entire agreement between them on this subject and replace any earlier understanding.

A customer may not assign or transfer its licence without Anginn's written consent, which will not be unreasonably withheld — including on a genuine sale of the salon business the licence was issued for.

Anginn may update these terms. The revised version will be published at this URL and the date below will be updated. Changes apply from the date of publication and are not applied retrospectively.

These terms are governed by the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising from them.